Refund policy

Our Return Policy in short

Contact MOHXA before returning any items.
You can return the product within 30 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
Want to switch to another size of the same product? You can do that, just contact us.
Want to switch to another product? You can do that too, just contact us.
If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact Mohxa before returning any items.

The customer is responsible for checking the delivery status and making sure all details are correct.
If you wish to file a complaint, please contact MOHXA with all details relevant to the case.

Return Conditions

You can return the product within 30 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. MOHXA
suggests you get a receipt and a package ID for the return from the
delivery service, as it makes it easier to follow the return shipment if
needed.

MOHXA will make a refund of eligible returns. If you paid by
invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
your case.
Shipping charges are non-refundable unless the reason for return is the result of our error.
If merchandise is exchanged, the new product will be shipped back to you at no expense.  

Returning A Package

If a returned item is shipped international, please clearly mark the
package 'RETURNED GOODS' to avoid any Customs charges. MOHXA
is NOT responsible for any return Customs charges incurred. Any charges incurred
are the responsibility of the customer.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you're sending back
the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which
product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has
been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not kept at your post office for 14 days, MOHXA reserves the right to charge you a handling fee to cover return shipping and
freight companies' administrative costs.

All enquiries: mohxa.brand@gmail.com